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ELC Terms & Conditions

ELC will:-

1.  Provide structured weekly lessons, homework and feedback.

2.  Respond to emails within 24 hours if sent Monday-Friday.  Emails received Saturday/Sunday may take until Monday to be replied to (although we will make every effort to come back to you sooner.)

3.  Provide individual guidance for all students.

Course Fees

These can be paid online and are taken weekly.  

Subscription runs throughout the year.

We can accept childcare vouchers (these are invoiced half-termly in advance.)

In the event of a missed group lesson, homework and course support materials are still made available.  ELC will always look to rearrange the lesson in the first place either for later in the week or for Saturday online.  If that is not viable, a 50% refund will be applied to your account with 7 days.  (Please notify if a lesson is missed and a rerrangement is not viable).

In the event of a missed 1:1 lesson, homework and course support materials are still made available.  If possible we will try to rearrange with your tutor for a 1:1 lesson that week.  However, if this is not possible we would offer either a group setting or the Saturday online lesson as missed 1:1 lessons are non-refundable.

Cancellation of pre-booked events

If a mock exam/booster day is booked and then cancelled with less than 5 days notice, we will refund 50% of the cost as we may be unable to subsequently fill the space.  Alternatively, we can rebook this for you.

If cancellation occurs with less than 48 hours notice we will only be able to offer the opportunity to rebook the event.

Behaviour for Learning

Our tutors will always treat students with the utmost care and respect.  We expect the same in return from the children.  This extends not only to the way children speak to staff but also the way they speak to each other and how they treat the learning environment.  Disruption of lessons / damage to centres/equipment will be raised with parents if necessary and is part of our commitment to ensuring your child receives the best possible learning journey whilst with us.


We provide a detailed homework provision for all of our students.  Completion of this is not compulsory but is vital to support the overall learning and progress.  When discussing a child's progress we will always refer to the homework platform as part of the review.

Contacting ELC

We would advise the best way to contact ELC is via email at or

Text/WhatsApp can also be used but using email allows us to track conversations/requests more effectively and implement any changes required or provide additional resources from our database.

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